Our Sustainability
Approach

We serve patients under the government’s health insurance scheme (BPJS). Siloam operates 29 BPJS-licensed hospitals to date. In 2023, Siloam served over 2 million BPJS patients. We also operate 30 community clinics across the country, which are either licensed to serve BPJS patients or provide free healthcare, including 7 clinics in Papua. Siloam strives to bring quality worldclass healthcare through its 5 “Centers of Excellence”, which provide strong clinical expertise and state-of-the-art equipment in the medical fields of cardiology, urology, neurology, nephrology and oncology. We continuously invest in equipment and develop partnerships with overseas partners. to expand our healthcare service offerings and leverage their expertise. Partnership with Asan Medical Center (South Korea) to expand clinical capabilities in Indonesia and enhance collaboration in patient care, referrals, as well as the exchange of medical staff and researchers. Newly established AXON Pain Intervention Center in Siloam Hospitals TB Simatupang, Pediatric Integrated Care Center in Siloam Hospitals Palembang, Fertility Clinic in Siloam Hospital Bangka Belitung

Since 2020, we have made the strategic decision to focus on serving first-home owners. Millennial home ownership in Indonesia is still only at 40%, which reflects a huge unmet demand for housing at affordable prices. In 2023, homes sold at a price point under Rp 2 billion made up 97% of all residential sales (in units), of which around half were priced below Rp 1 billion. In total, we have sold over 12,000 homes priced under Rp2 billion in the last 4 years, primarily driven by the high demand for our Cendana Homes series. We have introduced several new housing products at diversified price points to cater to the different needs and lifestyles of the next generation of young urban dwellers. Park Serpong - A new 405-hectare township, with 5 different district concepts that capture the aspirations of community-oriented and sustainability-minded Indonesian homebuyers. XYZ Livin - With over 5,000 units sold in 2023, XYZ Livin is re-defining modern living with its innovative approach to design and functionality. Beyond the modern and stylish facade, XYZ Livin stands out for its attractive price point within the range of Rp 300-600 million. This aligns with our product strategy of serving the growing demand and needs of young families and professionals in the Greater Jakarta area.

432 community activities under PASTI 2,989 MSMEs supported under PASTI

In 2023, we focused on enhancing our Occupational Health and Safety (OHS) practices through formal training curriculum, where our employees participated in a total of 5,196 OHS-related training hours. We reviewed the OHS training programs for specific job scopes, integrated health and safety into the orientation process, and conducted regular fire drill exercises across our various operations. In addition, we established an Emergency Response Team within our office work environments to address potential safety concerns through employee participation, consultation and communication. Our commitment to maintaining incident reporting and investigation procedures underscores our dedication to prioritizing the health and safety of our workforce and continually improving OHS practices. At the Group level, we have established an OHS committee comprising of representatives from each unit. This committee serves as a centralized body to drive coordination and performance management regarding OHS standards and practices across the organization. Responsibilities include conducting assessments on OHS standards and performance, ensuring the establishment of OHS governance structures, supervising OHS reporting, standardizing OHS policies and procedures, the implementation of new OHS initiatives and practices across the group, and carrying out other tasks as directed by the BoD and ESG Committee in relation to OHS.

In 2023, our employees collectively engaged in ~700,000 hours of training, equating to an average of 41 hours per employee across business segments Our employees attended 1,156 ESG hours of training courses and external engagements. Internally, we delivered over 900 hours of training across various ESG topics. This includes internal sharing of ESG best practices and trends, familiarization with the Group’s priorities and standards, and participation in external conferences and webinars organized by IDX, financial institutions, and accounting firms. We also launched “E-Learning Ruang Belajar Lippo”, a digital training platform aimed at accelerating employee development and meeting evolving learning needs. It offers tailored curriculum modules catering to diverse competencies, including creative problem-solving, effective communication, and team leadership.76

To address the shortage of qualified healthcare workers in Indonesia, we provide nursing scholarships at the University Pelita Harapan (UPH). Over the past decade, our Faculty of Nursing at UPH has awarded over 3,600 scholarships. Our scholarship program aims to promote diversity by targeting beneficiaries from outside of Java, including North Sumatra, East and West Nusa Tenggara, Maluku, South, and North Sulawesi, among other regions. In 2023, 315 nurses graduated from our scholarship program with a Diploma of Nursing. In collaboration with the University Pelita Harapan (UPH), Aryaduta has launched a scholarship program as part of its commitment to education and sustainable talent development. The 3.5-year scholarship offers a pathway for personal and professional growth in the hospitality industry. This initiative extends beyond mere financial support, as Aryaduta offers 5-year contracts post-scholarship completion, ensuring long-term opportunities for the beneficiaries.

99% completion rate for training on Code of Conduct and anti-corruption policies

Zero cases of non-compliance with laws and regulations resulting in fines and/or sanctions Zero legal cases of corruption, fraud and bribery

Launched Vendor Integrity Pledge and started consultations for Group policy